Our Guarantee

 

Unlike many of the other online unlocking services, we guarantee that your blackberry will be unlocked if you purchase from us.
 We offer a 100% money back guarantee - if we can't help you unlock your phone then we'll refund you your money.

 

Refund Policy

Full refund will be given in the unlikely event that we are unable to supply your unlock code.
If this occurs, we will request confirmation that the information provided at the time of the order is completely correct and accurate :

  • Your phone is listed in our supported models

  • The IMEI provided is correct and really match with the selected phone model

Should the information be confirmed as correct by the customer, we reserve the right to request further evidence that the phone in question has not been unlocked and that the information provided is correct.

Incase of such an event you get a 100% refund of your payment.

Full money back guarantee DOES NOT apply if message received when attempting to unlock handset is reveal "Too Many Tries" or "Too Many Attempts".

For a refund to be provided, customers must prove that their codes have failed by providing a detailed VIDEO PROOF of the procedure they followed and any error messages they received. This Video must state any information that customer has provided as well as the accurate provided code failing on device screen.

Money Back Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.aa

To claim against the 100% money back guarantee, a customer must inform us of their failed unlock attempt within 48 hours of receipt of their instructions. We are unable to provide refunds if the customer does not contact us within this time period.

It is the Customer’s responsibility to provide correct data. No refunds shall be given for incorrect data supplied. However, we may choose to re-generate codes for free or at a nominal additional charge if a genuine mistake has been made.